Resume
Work
Experience
Jun 2024 - Dec 2024
Augmentus
Product Management Associate
Facilitated the creation and launch of successful intuitive software features by collaborating with UI/UX designers and software engineers
Monitoring, assessment and evaluation of the Augmentus platform based on client needs and feedback
Led the streamlining process for client onboarding through the development of a comprehensive and concise tutorial guide
Led the development of an internal product documentation to accelerate the training process of new hires
Facilitated clear and concise communication via storyboarding and aligning the founder’s vision with the team
Dec 2022 - Apr 2023
Government Technology Agency (GovTech)
Product Manager Intern
Managed, tracked and extracted user metrics on both app and web platforms using Google Analytics
Dashboarding of user metrics using Data/Looker Studio comparing different elements to make data driven decisions
Automated data processes using Visual Basic for Application (VBA) on Excel
Creation and submission of tickets enhancing backend workflow functionalities
May 2021 - Aug 2021
SG Assist Pte Ltd
Operations/IT Executive
Lead a team of 4 to conduct ethnographic research on users & manpower allocation
Used NoCode applications to build:
1. Visual dashboard (G Suite & GlideApps)
2. Prototype of e-commerce site (WebFlow, Zapier, AirTable, Stripe, Memberstack)
Aug 2020 - Nov 2020
Singapore Management University
Teaching Assistant (Analytics Foundation)
Nov 2016 - Feb 2017
Ministry of Communications and Information
Intern (DesignSingapore Council)
Industry research (created database of design companies in SG & design in other countries)
Designed slides for internal use (Design Thinking Guidebook & RIE2020 Plan)
Assisted in SkillsFuture grant process
Education
Aug 2019 - May 2023
Singapore Management Univeristy |
Bachelor of Science (Information Systems)
Smart-City Management and Technology Major
3.7 / 4.0
April 2014 - May 2017
Singapore Polytechnic |
Diploma in Business Innovation and Design
3.8 / 4.0
Certificate in Digital Media Creation (Diploma Plus)
Skills
& Expertise
